The first contact told me that the order we faxed over a fortnight ago would not work because they don't accept faxed orders. The second contact put me on to the third contact. The third contact told me to fax the order in and then assured me that the order had been processed and would be delivered next week. Then he went on holiday. The fourth contact told me that the order could not be found, but I should ring the next day when it would appear. The fifth contact told me that the order was not on the system because the order number could not be read. This contact then undertook to let me know when the order had been added to the system. And there the matter rests. Since I originally created the order all the prices have changed and so I'll probably have to go into battle to sort that out too.
And all I want is a couple of handhelds and a server. Ho hum.