The scene, a boardroom in Tokyo. The chairman surveys the ranks of executives ranged down each side of the long walnut desk and speaks.
Chairman: “So, we have nearly concluded the business for today. We have decided to build a new factory in Osaka to make a new electric sports car, agreed to an investment of 3 Trillion Yen in battery technology, and to sponsor the 2012 Olympics. Just one vital item remains for discussion.”
An expectant hush fills the room.
Chairman: “Can Rob have a replacement radio for his Nissan Cube?”
First Executive: “Sounds fair enough to me. After all, it is not his fault that it broke, and the car is under warranty”
Second Executive: “I agree. I’ve always enjoyed reading his blog”
Chairman (picking up a quill pen and signing a scroll): “Then it shall be so.”
Actually, I’m not convinced that this is how it turned out, but I’m jolly pleased that Nissan did agree to a replacement. Driving home without Radio 4 has been a bit lonely, although I have figured out that I can use the TuneIn Radio on the Windows Phone via Bluetooth to get reasonable coverage.
Special shout out to Trenton Nissan in Hull who negotiated with Nissan on my behalf and did the job very quickly and efficiently. They gave me a courtesy car while they diagnosed the problem and insisted on washing mine before they gave it back to me. And the hadn’t even sold me the Cube, they were providing warranty support on behalf of another dealer.