Qn: When is an Ugg boot not an Ugg boot?
Ans: An Ugg boot is never an Ugg boot.
If this is confusing, welcome to the club. When we went to Australia one of the items on the agenda was the purchase of a pair of Ugg boots. Note that this was not my agenda.
Anyhoo, we found lots of shops selling “Genuine Australian Ugg boots”. So we bought a pair in Sydney. And they broke in Melbourne. So we took them to what we thought was the local Ugg shop. And we discovered that there is no such thing as “Genuine Australian Ugg Boots”.
We thought Ugg was like Nike, i.e. a particular manufacturer of shoes. Turns out that Ugg is a lot more like “sheepskin”. In other words, anyone who makes footwear out of bits of sheep can call them Ugg. The people in the shops aren’t exactly forthcoming with this information, which means that when you think you have bought a branded, supported product, you haven’t.
The only good news is that a search on the phone for Ugg Boot Repairs found someone just down the road who should be able to fix things.