To be honest, I don’t use my phone much to talk to people. But when I do, I expect it to work. Last week it didn’t. And text messages didn’t get through either. Most annoying and embarrassing. I’ve had this problem before on the university campus, with a number of different phones. I thought it was just me until I spoke to James, who is also with EE (Everything Everywhere, a result of the merger of Orange and T-Mobile).
The good news is I think I’ve solved it. Delving into the mobile network settings on the handset I found that the Network selection option was set to “Automatic”. This means (I think) that the phone will search through available mobile networks and find one it is able to use. I wondered what would happen if I changed this to manually force the phone to select my network. So I brought up the menu to pick the network and found a couple of EE networks in the list. I tried each one in turn and, sure enough, one of them rejected calls and bounced text messages, while the other seems to work fine. So I’ve left the phone set to that version of EE.
I’m not sure if there is any downside here, my theory is that Orange and T-Mobile have “merged” their networks by simply giving them both the same name and one of them doesn’t work properly. This might mean I’m only using one network, rather than both of them, but I haven’t lost a call (that I know of) or failed to send a text message since I made the switch, which is definitely an improvement.
Ha. As soon as you blog about fixing something it breaks again. Still got problems with this. In fact, after discussion at coffee, lots of people with different devices on different networks have been suffering from problems recently. Perhaps it is the "upgrading" to 4G that we are hearing so much about....