Last week I had to ring up PayPal to liberate some funds that they were clinging on to rather more than they should. The call went smoothly and we sorted everything out. And I've since had two emails from PayPal giving me the "Opportunity to share my feedback." Or, as I put it, do their quality control for them.
I'm a helpful soul, but I'm not sure about all this. It seems that everything I do now results in a friendly request to engage in a dialogue to discuss how well it went. Even my un-solicited calls from EE about upgrading my phone were followed by a text asking what I thought. Fortunately for them I demurred on that occasion.
I've got two worries about this kind of thing. One is there really should be more driving good customer service than the fear that someone might get a bad review. And the other is more scary. It is all to do with what my feedback tells the company about me.
As a generally easy-going soul who has no great love of upsetting folks I tend to rate my experiences in a positive way. Since my ratings can be data-mined in the context of what other people will have said about the same operatives I could therefore be placed in an "easy going" category that might change the experiences and offers that I might get if I ring up with a genuine problem some time in the future. I've been looking fairly carefully at the disclaimers and I've not found anything that rules out this possibility.
Perhaps I should leave a really stinking review. Just in case.