There should be a special place in hell reserved for people who tell you lies on customer support just to get rid of you. I've just got a new portable media player, the Archos 504 (long story, but it is very nice). One of the reasons I bought it was because I want to load it up with music from my Napster account. It has the "Plays for sure logo" on it and everything so there should be no problem.
Of course it doesn't work. As soon it is connected it to the Napster program the device resets itself. I've emailed Archos customer support ("response in two business days"). At least they haven't told me any lies. In fact, after nearly a week, they've told me nothing.
So today I ring Napster support. Expensive, infuriating and ultimately pointless. I tell them my Napster doesn't work. They suggest a few things and press some buttons to no avail. The supervisor is fetched. He tells me that Napster doesn't work with Archos. I tell him I have another device made by Archos which works fine. He tells me it might not work now. It still does. After a while it occurs to me that I'm probably being told this information because it has the best chance of getting me off the line. In the end it does, because I ring off in disgust.
Then, after some internet digging I try Media Player 11 rather than the Napster program. It works fine.