Tonight I had to fly back to the UK. I'm a tall person. On the way out Virgin Atlantic were kind enough to swap my seat for one near the emergency exit so that I could sit with my legs in front of me. On a normal seat I just can't do this, so it is always nice when an airline makes an allowance for my particular shape.
On the way back Virgin Atlantic were also happy to swap my seat. As long as I paid them 75 dollars. I thought that stank. I paid up though, since the prospect of nearly nine hours sat with my knees above my ears and no circulation in my feet did not appeal. Are they really so strapped for cash that they have to resort to ripping off people who have no choice in the matter? Up until that point I had been very impressed with the airline, who seem to have the most chirpy and upbeat cabin staff I've ever encountered. Now I'm a bit less pleased. I've emailed customer relations (I'm reaching the age where I can dash off "Yours, disgusted" emails quite quickly) and we will see what happens.