Great service from Niryo

The missing motor

Niryo make nice robot arms. They also support them very well. We’ve got a student project at the university using a Niryo arm. When the team came to assemble the robot they opened the box and found that one of the motors was missing. We’d no idea why this was the case, all we knew was that we suddenly had one less degree of freedom than we needed.

I emailed Niryo and they were super terrific. They asked us to send them a picture of the missing motor (an existential question that was easily resolved because we have several of their robots). They then just sent us a replacement, which was a completely amazing thing for them to do.

Thanks very much.